All orders are cash in advance unless credit has been established and approved from the Hampton Fitness credit department.
Custom logo orders require a 50% deposit to initiate the order.
All sales are final. Exceptions are made for defectives only. In rare cases, at our discretion, we will allow you to return the product; provided with its original packaging it can be resold as new. No returns will be accepted without a return authorization number (R/A Number). A 25% restocking fee will be charged against all returns or exchanges and both inbound and outbound shipping costs are the responsibility of the customer.
Any merchandise that is not defective will be charged a 25% restocking fee. No exceptions. No freight charges will be paid on non-defective items. Any merchandise that is claimed to be defective will be subject to inspection and approval of the manufacturer. If the merchandise can be repaired or missing part replaced, we will not give a credit, rather replace/repair and return. R/A number must be on all cartons or no credit will be given.
FREIGHT DAMAGE: VERY IMPORTANT!
Please inspect your shipment carefully before signing carrier’s receipt. Make notations on the receipt of any exterior damage. If any concealed damage is noticed while unpacking, DO NOT THROW AWAY CARTONS OR PACKING!
Call delivering carrier immediately to request on-site inspection on collect shipments. On prepaid shipments,contact us immediately. All deliveries are SUBJECT TO COUNT upon receiving of the items.
CARRIERS ONLY ALLOW 7 DAYS TO REPORT DAMAGES BEFORE LOSING THE CLAIM PRIVILEGES
FREIGHT CARRIER RE-DELIVERY CHARGES
All freight carrier re-delivery charges are the sole responsibility of the customer. The shipper cannot be held liable for these charges. We highly recommend adding a 24-hour pre-notification service from the freight carrier to your shipment to avoid missed appointments. Some freight carriers charge a fee for 24 hour pre-notification. Otherwise, freight carriers typically deliver Monday through Friday during normal business hours.